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petPals Security and Privacy Statement
Privacy of Your Information and Data Protection
Companies within the Domestic & General Group are registered under the Data Protection Act.
Pet Protect Limited is authorised and regulated by the Financial Services Authority (FSA),
both the Data Protection Act and our compliance to FSA regulations place us under obligations
of confidentiality to you. Your details will be held and used by Pet Protect Ltd,
Domestic & General Group PLC, and selected companies acting on our behalf to administer your policy.
We may pass your data to any relevant regulator or dispute resolution provider.
We may also use your data for training and testing purposes. Unless you have already
notified us that you do not wish your details to be used for other purposes, your details may
also be used by us or carefully selected third parties for other marketing purposes.
We may disclose your information to our service providers and agents for these purposes.
Pet Protect and the third parties may contact you by mail, telephone or email.
If you do not want your data to be used for other purposes and you have not already notified
us please write to the Data Protection Officer at the address below. To help keep your details
accurate we may use information we receive from our partners. You can ask us for a copy of your
details and to correct any inaccuracies. To improve our service we may monitor or record our
communications with you.
Gathering and Storing Information About You
petpalsdirect.com uses cookies as a means of temporarily holding information about your current
visit to the site. Cookies are small pieces of information that are stored by your browser on
your computer's hard drive. Most web sites use cookies and they are perfectly safe. They enable
us to provide personalised features. Most web browsers automatically accept cookies, but you
can usually change your browser to prevent this. However, if you do, you will find yourself
unable to quote or purchase a policy on-line. A cookie cannot read data from your hard drive
and takes up very little memory.
Of course if you want, you may choose not to accept or to delete the cookie that is held on
your computer. For more information you should refer to the instructions available with your
browser software.
Cookies are also used for recording what parts the service you use. Overall, aggregated usage
information from all our customers helps us improve our site by showing us how different areas
of the site are being used.
We also collect certain questionnaire information you enter voluntarily for the purpose of
creating qualitative, demographic and lifestyle statistics which may be made available to our
business partners for marketing purposes. We will not link your name or address with the data
we collect for statistical purposes. This will also help us to refine the content of other
marketing information we provide you. We will not link your name or address with the data we
collect for statistical purposes.
Email
E-mail addresses are required in order to register for some features on petpalsdirect.com.
We will not pass on your e-mail address to any third party without your permission. We may
in the future send you e-mail to provide information and keep you up to date with
developments on petpalsdirect.com. You can change your e-mail address at any time by
contacting us via one of the routes detailed below.
Our Commitment to You
At petPals we are committed to meeting the highest standards of security. All information
exchanged via this site is encrypted using 128-bit SSL technology and we make every effort
to ensure confidentiality of your personal data. The site uses Verisign's Digital Ids to
ensure the best possible protection for our customers. Furthermore, all customer data we
collect is protected against unauthorised access. We are committed to providing a fraud-free
web customer interface.
More information / your comments
If you want more information or have any questions or comments relating to our privacy policy
please email us at enquiries@petpalsdirect.com. Alternatively, you can call our Customer
Services Department on 08702 401 913 or write to:
petPals
Furness House
53 Brighton Road
Redhill
Surrey
RH1 6RD.
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