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About petPals, who are we?
We have been caring for Britain's pets for over 21 years. The roots of our business
go back to 1983 and we are proud to have been able to help nearly half a million pets, and their owners, in that time.
We are specialists
Pet insurance is all we do. When you talk to us, you know that the last phone call we had was about pet insurance
and the next one will be too.
Some companies will insure your pet in just the same way as they would cover your car or house. We think it's different.
When you talk to us, you get reliable advice from pet specialists. And we won't try to sell you anything else.
Expert knowledge
Our claims team employs qualified veterinary nurses.
When you talk to us, you have access to a wealth of veterinary nursing experience for advice.
Our understanding of the vet industry and clinical procedures enables us to settle claims more efficiently too.
That's why we're able to settle over 90% of our claims within 48 hours.
Reliable protection
21 years of specialising in pet insurance has taught us a thing or two about the cover our customers need.
Our products are designed to provide effective cover at reasonable prices.
All of our products offer lifelong cover, because we don't think pets should have anything less.
And we don't include unnecessary benefits to bump up our prices.
Our Group
The petPals brand is owned by Pet Protect Limited, a wholly owned subsidiary of the Domestic & General Group of companies.
Domestic & General Group PLC. is a public limited company which is fully listed on the London Stock Exchange.
If you would like more information about Domestic & General Group PLC, click here.
Case examples are based on actual petPals claim incidents.
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When Molly was involved in a car accident
petPals paid over £740 towards the cost of her treatment, helping her to make a full recovery
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